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MERCHANDISE RETURNS

  • All sales are final.

  • Defective returns are for replacement or merchandise credit only.

  • Defective returns are eligible for return only within 30 days of sale to the retail consumer. After 30 days, the consumer must return the product to the manufacturer's authorized warranty station for warranty repair. Under any circumstance, defective returns will not be accepted after 180 days from MagicAndNovelties.com invoice date or within 30 days of retail sale, whichever is shorter.

  • A copy of the MagicAndNovelties.com invoice and retail consumer invoice/receipt must be included with all defective returns. All items must be returned complete and with all original parts/documentation. Incomplete returns will incur a 20% manufacturer/refurbishing fee.

  • Items showing installer or consumer abuse will not be accepted.

  • Products must be returned unopened and in resaleable condition

  • Returns will be credited at the price paid on the invoice or current selling price, whichever is lower, less any restocking fee.

  • No returns will be accepted back by MagicAndNovelties.com after 180 days from the MagicAndNovelties.com invoice, for any reason.

  • Non-defective product may be returned at MagicAndNovelties.com's discretion and will be credited at the current MagicAndNovelties.com selling price less a 20% restocking fee.

  • Non-defective returns will only be accepted for items featured for sale in current MagicAndNovelties.com publications.

  • MagicAndNovelties.com will only accept product purchased from MagicAndNovelties.com Distributing, Inc.

  • Sales of closeout items are final. Only defective products may be returned for credit as per normal MagicAndNovelties.com policies.

  • A Return Authorization (R.A.) number must be obtained from MagicAndNovelties.com prior to the return of any merchandise. Product returned without a R.A. number will be returned to the dealer at the dealer's expense.

  • RA numbers are valid for a period of thirty (30) days only If you fail to return merchandise within 30 days, a new RA number must be issued.

  • All returns must be shipped freight prepaid and double boxed with the R.A. number displayed on the exterior of the package.

  • Items designed for consumer use but used commercially are not eligible for return.

  • Allow 10 business days for processing returns.

  • Credit will not be issued until MagicAndNovelties.com has received and examined the returned merchandise.

DAMAGE/LOSS

  • All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. MagicAndNovelties.com cannot file this for you.

  • Save all boxes & packing material!

  • All claims for shortages/mis-shipments/ mis-billings must be made within 10 days of receipt.

 

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